Privacy Policy

How We Use Personal Information

Introduction

This notice explains how we collect, use and store personal information. Your privacy and personal information are important to us and we are committed to keeping it protected. We’ve tried to make this notice as clear and transparent as possible, so you are confident about how we use your information. As data controller, we are responsible for decisions about how your information will be processed and managed. You will also find details below regarding your rights under data protection laws and how to contact us.

1. Who we are and whose personal information we collect

Allianz Management Services Limited is the data controller of any personal information given to us about you or other people named on the claim.

2. How we use personal information

We use personal information for the legitimate needs of our business. This includes, but is not limited to:

to anonymise your personal data. This is so we can process your pet data only to make improvements to our products and systems
managing our business
managing our relationships with business partners

3. Marketing

We only participate in business-to-business marketing.

4. Automated decision making, including profiling

No personal data is subject to profiling or any automated decision making. See Section 2: How We Use Personal Information for further information on how your personal data is processed.

5. The personal information we collect

The information we collect will depend on our relationship with you.

We collect the following types of personal information so we can complete the activities in Section 2: How We Use Personal Information.

basic personal details such as name, contact details
family, lifestyle and social circumstances, such as marital status
information relating to your insurance policy or claim
information collected from your devices relating to your use of our websites, including via the use of cookies (see Section 6 Where we collect personal information below)

6. Where we collect personal information

We also collect personal information from:

veterinary practices, animal charities

Cookies and similar technologies

We use cookies and similar technologies for our own internal purposes in order for us to evaluate and improve the website/s and our online services. Specifically, we use information from cookies to:

help us provide you with a better experience
track your preferences
save time by recognising your device when you visit our website/s https://petios.com
help prevent the misuse of the websites
improve the websites usability and ensure it operates correctly
understand how you move around our website

We also use cookie technology to ensure that we maintain your confidentiality and security as you move through secure or password protected areas of the website, where you have registered for any of our online services.

We don’t store any contact details or banking information.

Please refer to our Cookie Policy for more detail and to manage your cookie preferences.

7. Sharing personal information

We only share data with Veterinary Practices, and other Insurers.

8. Transferring personal information outside the UK

We, or third parties acting on our behalf, may need to process personal information outside of the UK. In such cases as this is necessary, we shall ensure that any transfer of personal information has adequate safeguards in place to protect your data and privacy rights. Where we transfer to suppliers outside the UK, we ensure that contractual obligations are put in place to maintain the equivalent levels of data protection as we would administer.

For more information about data transfers and the safeguards we have in place, please contact our Data Protection Officer using the details in Section 11 below.

9. How long we keep personal information

We keep information only for as long as we need it to manage our business or as required by law or contract.

10. Know your rights

Any individual whose personal information we hold has a number of rights in relation to how that information is processed by us. You have the following rights:

The right to object – individuals can object to us processing their data and we will either agree to stop processing or explain why we are unable to
The right of access– individuals can request a copy of their personal information we hold, subject to certain exemptions (a subject access request)
The right of rectification – individuals can ask us to update or correct their personal information to ensure its accuracy
The right to erasure – individuals can ask us to delete their personal information from our records if it is no longer needed for the original purpose
The right of restriction – individuals can ask us to restrict the processing of their personal information in certain circumstances
The right to data portability – individuals can ask for a copy of their personal information, so it can be used for their own purposes
The right to withdraw consent – individuals can ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent
The right to make a complaint – individuals can complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk

If you wish to exercise any of these rights you can do so by contacting our Data Rights team:

Phone : 0208 231 3992
Email: support@petios.com

Address: Data Rights, PO box 5291, Worthing, BN11 9TD

11. Allianz (UK) Group Data Protection Officer contact details

For a list of companies within the Allianz UK Group, please see further details included on this link

Any queries about how we use personal information should be addressed to our Data Protection Officer:

Phone: 0330 102 1837
Email: dataprotectionofficer@allianz.co.uk
Address: Allianz Management Services Limited, Data Protection Officer, PO box 5291, Worthing, BN11 9TD

12. Changes to our Privacy Notice

This Privacy Notice was last updated on March 2025

Occasionally it may be necessary to make changes to this notice. When that happens we will provide an updated version at the earliest opportunity. The most recent version will always be available on our website https://petios.com